Comcast and CSD partnered to launch customer service support in ASL for all Comcast products and services including Xfinity Internet, Internet Essentials, and billing related questions. This new service called “ASL Now” is made possible by Connect Direct, a subsidiary of CSD.
The use of ASL in customer service is a first for the cable industry, and furthers Comcast’s testament to provide everyone with equal access to its products, services, and experiences.
ASL users can contact the Comcast ASL Now via videophone (512-434-0999) or its website (Xfinity.com/ASL). Hours of operation are Monday – Friday, 1pm to 9pm EST.
About Connect Direct & CSD
Connect Direct, a division of CSD, is leading business and technology solutions for contact center programs, specifically geared for deaf and hard of hearing consumers, while creating employment opportunities for the deaf community. Connect Direct benefits include: custom technology solutions developed by and for the deaf community; overall improved customer service and efficiencies for existing and potential deaf and hard of hearing customers; the elimination of third-party services creating increased and more accurate brand representation; the recruitment, hiring and training of deaf talent to provide direct ASL service; and increased productivity with the decrease of call times by as much as 42 percent.
Communication Service for the Deaf (CSD) is the largest deaf-led social impact organization in the world. For more than four decades, CSD has been a leader in creating and providing accessible technology solutions for the deaf community. Today, CSD continues its work to create opportunities for personal and economic growth within the deaf community, specifically addressing leadership and employment. CSD’s Social Venture Fund is one of the first angel funds and incubators in the world supporting deaf entrepreneurs and deaf-owned and operated businesses. For more information about CSD and Connect Direct please visit www.csd.org and www.csd.org/whatwedo/connect-direct/
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed Internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe’s leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed Internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights. Visit www.comcastcorporation.com for more information.