8a — 8:30
Schedule & Program
Tuesday April 7, 2020
8:30 — 10a
Greetings & Introduction
Partnering with 9-1-1 Centers for Text-to-911 & Real-Time Text
Addresses opportunities for consumer advocates and professionals to work with public safety answering points (PSAPs) to implement new technologies for their call centers, and respond to emergency calls via text from individuals who are deaf or hard of hearing.
10:15 — 11:45
Working Together for Quality TV Captions
A step-by-step guidance for consumer advocates and service professionals on filing comments/complaints about captioning quality on television programs with the broadcast stations and the Federal Communications Commission. A list of recommended actions will be shared on collaboration for the community regarding captioning quality assurance.
1:30p — 3p
Understanding How Emergency Notifications Work
During emergencies or disasters, it is critical that everyone in the affected community be informed. Attendees receive a list of resources developed by emergency responders related to preparing, responding, and/or recovering from disasters. Learn about which notifications come directly to us, as required by law, and others which we must voluntarily register, including the Emergency Alert System (EAS), the Wireless Emergency Alerts (WEA), and the National Oceanic and Atmospheric Administration (NOAA) Weather Radio. The audience will learn how to work with local emergency management agencies to ensure all alerts are inclusive to the community.
3:15 — 4:45
Direct Video Services: A New Alternative for Customer Service
A growing number of Fortune 500 corporations like Google, Microsoft, Comcast, as well as federal agencies like the Federal Communications Commission, the Internal Revenue Service and the Social Security Administration are implementing a new video customer service video platform for the deaf and hard of hearing community. This platform makes it possible for customer service centers to effectively and directly communicate in American Sign Language with their customers who are deaf or hard of hearing. Attendees learn how to advocate other corporations/government agencies to enable direct video service for their organizations.
4:45 — 5pm