(TDI logo) Training Institute

Schedule & Program

Tuesday April 7, 2020

8a — 8:30

8:30 — 10a

Greetings & Introduction

Partnering with 9-1-1 Centers for Text-to-911 & Real-Time Text

Toni Dunne, Next Gen. Core Services Manager, Motorola Solutions
Richard Ray, ADA Technology Access Coordinator, Department on Disability City of Los Angeles, CA

Addresses opportunities for consumer advocates and professionals to work with public safety answering points (PSAPs) to implement new technologies for their call centers, and respond to emergency calls via text from individuals who are deaf or hard of hearing.

10:15 — 11:45

Working Together for Quality TV Captions

Blake Reid, Director Samuelson-Glushko Technology Law & Policy Clinic University of Colorado, Boulder
Suzy Rosen Singleton, Chief, Disability Rights Office Consumer and Governmental Affairs Bureau, FCC
Larry Walke, Associate General Counsel National Association of Broadcasters

A step-by-step guidance for consumer advocates and service professionals on filing comments/complaints about captioning quality on television programs  with the broadcast stations and the Federal Communications Commission. A list of recommended actions will be shared on collaboration for the community regarding captioning quality assurance.

1:30p — 3p

Understanding How Emergency Notifications Work

Richard Ray, ADA Technology Access Coordinator, Department on Disability City of Los Angeles, CA
Harry Anastopulos, Director, External Affairs CTIA

During emergencies or disasters, it is critical that everyone in the affected community be informed. Attendees receive a list of resources developed by emergency responders related to preparing, responding, and/or recovering from disasters.  Learn about which notifications come directly to us, as required by law, and others which we must voluntarily register, including the Emergency Alert System (EAS), the Wireless Emergency Alerts (WEA), and the National Oceanic and Atmospheric Administration (NOAA) Weather Radio. The audience will learn how to work with local emergency management agencies to ensure all alerts are inclusive to the community.

3:15 — 4:45

Direct Video Services: A New Alternative for Customer Service

Craig Radford, Director, Connect Direct CSD
Vannessa LeBoss, Business Development Manager, Connect Direct CSD
Tom Wlodlowski, Vice President, Accessibility Comcast
Robert McConnell, Telecommunications Accessibility Analyst Disability Rights Office, FCC

A growing number of Fortune 500 corporations like Google, Microsoft, Comcast, as well as federal agencies like the Federal Communications Commission, the Internal Revenue Service and the Social Security Administration are implementing a new video customer service video platform for the deaf and hard of hearing community. This platform makes it possible for customer service centers to effectively and directly communicate in American Sign Language with their customers who are deaf or hard of hearing. Attendees learn how to advocate other corporations/government agencies to enable direct video service for their organizations.

4:45 — 5pm

Closing Remarks

Training Institute Sponsors

Hamilton Relay