Uber launched a new accessibility site, accessibility.uber.com, with the goal of demonstrating their dedication to people with disabilities and providing a central place for finding out information about opportunities for people with disabilities as both riders and drivers. Also included on the new website are Uber’s policies and requirements of drivers — explicitly stated and available to the whole world.
TDI is mentioned in the accessibility website:
“We’ve also worked with members of the deaf community including the National Association of the Deaf and Telecommunications for the Deaf and Hard of Hearing (TDI) to design and implement a series of fully optional product capabilities to improve the driver-partner experience.”
Remarked Tayler Mayer, TDI’s new Director of Public Relations, “TDI would like to thank Uber for creating an accessible and user-friendly website which addresses accessibility issues for deaf and hard of hearing Uber drivers and riders. We also extend our congratulations to Uber for winning the Ruderman Family Foundation‘s Best in Business 2016 Award for Uber’s support of people with disabilities, specifically for their driver outreach to the deaf and hard of hearing community. We hope more companies follow suit to better serve the community as a whole.”
Malcom Glenn, Strategic Partnerships Manager at Uber wrote in an e-mail to TDI: Uber “provides a direct pathway to contact support, which goes directly to a dedicated team focused on accessibility and discrimination issues.” Glenn also added that they will continue to update the site as they launch new accessible products and features.
The New York Jewish Week, honoring Uber with the Best in Business 2016 Award, published an article, “Uber’s Sound Business Sense“.